E-invoices

Hour shall mean an hour until which the payment order delivered on the Bank’s business day is considered as received (the countdown of the term of executing such payment order starts) on the same day and shall be executed within the number of the Bank’s business days specified in the ‘Day’ column, counting as of the day of delivery of the payment order. Payment order delivered after the specified hour on the Bank’s business day or on the day that is not the Bank’s business day shall be considered as received (the countdown of the term of executing such payment order starts) on the next Bank’s business day, but the funds will be debited immediately, thought it shall be executed within the number of the Bank’s business days specified in the ‘Day’ column, counting as of such next Bank’s business day (for example, should it be specified 14:00 in the ‘Hour’ column and T0 Day in the ‘Day’ column, a payment order delivered until 14:00 on the Bank’s business day shall be executed on the day of delivery of the payment order, while a payment order delivered after 14:00 or on a day that is not Bank’s business day shall be executed on the next Bank’s business day). The payment order submitted on the Bank's business day after the specified hour or on a day which is not a Bank's business day, if it has not been sent from the Bank yet, may be canceled by 4:00 on the next Bank's business day. The payment order submitted on the Bank's business day by 3:59 may be canceled before 4:00 on the same Bank business day.

Should nothing be specified in the ‘Hour’ column, payment order delivered at any time on the Bank’s business day shall be executed within the number of the Bank’s business days specified in the ‘Day’ column, counting as of the day of delivery of the payment order.

Day shall mean a number of the Bank’s business days within which a payment order shall be executed. Countdown of the said term shall be started on the day of the receipt of a payment order, taking into account whether the payment order is delivered on the Bank’s business day and/or until the set hour on the Bank’s business day (see ‘Hour’ explanations provided herein above). For example, T0 - the payment order shall be executed on the same Bank’s business day if delivered until time specified in the ‘Hour’ column.

Bank’s business day:
- Credit transfers within Bank – on each calendar day;
- Credit transfers SEPA to other banks incorporated in Lithuania– on a day that is neither Saturday, nor Sunday, Great Easter Friday, second Easter day, 1st of May, 25th and 26th of December, 1st of January.

• Check if the bank account you‘ve placed when ordering an e-invoice is active. If it‘s closed, You‘ll have to fill in a new application for an e-invoice and indicate your active bank account in it.
• Check the type of e-invoice application given. It should be marked as „Order“. If it‘s marked as „Termination“, you‘ll have to fill in a new e-invoice application.
• Make sure if you are the actual recipient of the service you want to pay for, i.e., do you have the contract or agreement in your name. If not, you won‘t receive the e-invoice. Application must be filled in by the actual recipient of the services.
• If you ordered the e-invoice successfully, but haven‘t received it anyways, please contact the service provider directly.

• Check if you‘ve received the e-invoice itself. If it‘s missing – please, contact your service provider.
• Make sure that you’ve really ordered automated payment for your e-invoice. If not, you can order it here. Have in mind, that all e-invoices that you’ve received before concluding the automated payment agreement must still be payed manually.
• Check if the automated payment agreement is valid. If it expired, please conclude a new one here.
• Check the amount stated in the received e-invoice. If it exceeded the maximum monthly amount set in the automated payment agreement, the payment couldn‘t be done. In this case you should pay the e-invoice manually. It would be better for you to increase the maximum limit of your automated payment in the future. You can do it in the internet bank here. Bear in mind, that it’s safer to set a maximum month limit a bit bigger than your usual e-invoice amount – it will be helpful for i.e., when the first e-invoice might be for covering two months of magazine subscription etc.
• Check your bank account balance – maybe the funds were insufficient on the day of the payment. In this case the bank is trying to perform automated transaction for 2 more days. If you‘ll get sufficient funds during those 2 days, your e-invoice might be payed partially (if you’ve selected this option when ordering it) if you happen to have at least 50% of the e-invoice amount. If the funds will be insufficient to pay 50%, you‘ll have to pay the e-invoice manually later as it will be marked under status „Unpaid“.

• You can terminate e-invoices receiving by logging in to Internet bank, in the section “Applications and agreements”, by phone 1884 or at your nearest Swedbank branch or at Service provider’s office.
• You can disable automated payments by terminating automated payment agreement for a particular e-invoice. You can do it when logged in to your Internet bank here, by phone 1884 or at your nearest Swedbank branch.